Send us your orders! In addition to producing orders, we can provide samples, proofs, virtuals or product information sheets and even eflyers if you request them.
Considering the current unpredictable business climate/conditions, there are many factors beyond our control that can affect delivery of an order. We diligently work with our suppliers and our own production team to do all we can to deliver every order on time. We will communicate with you as quickly as possible if we have any concerns on meeting your in hand needs based on the information we receive from our suppliers. Please understand this as we all navigate an unknown world.
Blankware: When ordering Blankware, must order in case quantities. Call for brand item availability and cost.
Cancellations: All charges incurred before cancellation will be billed.
Special Order Items: Once a PO is received and a special order item is ordered, distributor customer assumes 100% of the item cost, freight, and a 15% restocking fee.
Item/color Changes: Once a PO is received, there will be a 15% restocking fee for item or color changes.
Colors: All standard organic colors are available.
NOTE: We are limited to the amount and type of ink coverage applied to the upper 3/4” of the decorating areas. The factory will notify you if desired designs are affected.
Special Colors: We can usually match specific colors. Because of the nature of ceramic paints, we cannot guarantee exact matches. Requests for colors other than standard must be clearly marked “MATCH SWATCH ENCLOSED” and be accompanied by the swatch. There will be a $25.00(G) charge for each color to be matched on orders of less than 576 pieces. There will be no charge for matching colors on orders of 576 pieces or more. For a CHANGE OF INK COLOR on an order, there will be a $22.50(G) per item charge.
Complaints: Complaints must be made within 30 days after receipt of shipment, 15 days for breakage with no exceptions. Artwork or copy changes on redo's will not be accepted.
Country of Origin: If it is important that your order be filled using products manufactured in the United States, YOU MUST SPECIFY ON YOUR ORDER. Many of our items are USA made.
Enclosure Cards: Enclosure cards supplied by the customer can be inserted for an additional $ .15 (G) each. Order must show that enclosure cards are to be used. Order cannot go into production until enclosure cards are received.
Higher Quantity Pricing: Contact Color Craft for quotation. Higher quantity orders are a Color Craft specialty!
Less Than Minimum: $40.00(G) per color. ABSOLUTE MINIMUM IS 72 pcs. except where otherwise noted.
Labels: custom supplied labels applied at an additional $.15(G)
Logos: Products and logos shown in this catalog appear only to illustrate the basic products and ability to include messages and art on them, but are never intended to suggest that the imprints were designed by this company or that the products with those specific imprints are readily available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy.
Multiple Item Orders: When an order is placed for multiple items at one time and all items require the exact same imprint, full artwork and set-up charges apply for first item and a conversion charge of $30.00(G), in lieu of set-up charges, will apply for each item thereafter.
Order Acknowledgements: All orders will be acknowledged following receipt of order. The distributor is responsible to promptly examine the acknowledgement for order/pricing accuracy.
Overage or Underage: Limited to 5% on all items listed in this catalog. Every attempt will be made to minimize these amounts. Invoicing will be revised to reflect applicable overage/underage.
Overseas Direct Sourcing: Color Craft specializes in high volume China Direct decorating and sourcing; contact factory for details.
Pricing: Pricing this year is particularly vulnerable to increases due to imposed tariffs and rising raw material and labor costs in China. Catalog prices are subject to change without notice - our website will reflect our most current pricing.
Pre-production Samples: Screened items - no sample charge on quantities of 576 or more. Set-Up charge applies. Less than 576, $40.00(G) plus set-up charges. Charges differ for Organic Process and Sublimation.
Production Time: Allow 7-10 working days after artwork approval for shipping on all items. Sublimation and Spot Four Color Process require additional production time; contact factory. We will notify you if we are unable to meet your date. ALL CREDIT AND ART ISSUES MUST BE RESOLVED BEFORE ORDER CAN BE PLACED INTO PRODUCTION.
Proposition 65:*NOTICE: If this product is to be sold or distributed in California, a warning under California law, referred to as proposition 65, may be required. Please check with your customer’s and your legal counsel concerning warning requirements and methods. AS of august 20, 2018, we will only provide labeling on products sold or distributed to CA that explicity require labeling under PROP 65's new labeling requirements. If you or your client has concerns, please contact us detailing your concern including the details of your order.
Quality of Glass and Ceramics: There are almost always slight differences in diameter, height and other dimensions in glassware and ceramics. Listed ounces and weights will vary.
Quality Assurance: The Allen ColorCraft reputation as a supplier of quality products and service is backed by a commitment to correct design deficiencies should they occur. That liability is limited to the Allen ColorCraft invoice value prorated as a percentage of the deficiency. Glassware and ceramics are known to have tiny imperfections and variations in the manufacturing and glazing. ITEM SIZES, OUNCE CAPACITIES AND MUG COLORS LISTED IN THIS CATALOG ARE APPROXIMATE AND MAY VARY SLIGHTLY.
Registration: Registration of multiple color imprints may vary by up to 1/16”.
Repeat Orders: Set-up charge of $12.50(G) per color per item if the exact same design is used on the same item. While every effort will be made to honor special imprint color requests, our manufacturing process does not lend itself to exact color matches. As a result, repeat orders requiring a color match must include a sample from the previous order.
Restaurant Use: Ceramic & Porcelain products are not deemed acceptable for restaurant use with repeated commercial dishwashing.
Returned Merchandise: ALL RETURNS MUST HAVE WRITTEN FACTORY AUTHORIZATION OR MERCHANDISE WILL BE REFUSED. title to the goods passes to the consignee at the F.O.B. point.
Sample Policy - Random/Blank Samples: All branded items are billed at EQP plus shipping. Non-branded items under $10.00 (including shipping) are at no charge. We can also ship on a provided shipper number if requested. Sample request can be sent to email@example.com
Speculative Samples: Speculative samples are available at $40.00(G) per color plus set-up charge for the item requested. Charges differ for Sublimation and Spot Four Color Process.
Special Instructions: Instructions should be clearly marked on the face of the order.
IF SPECIFIC INSTRUCTIONS ARE NOT GIVEN FOR COPY SIZE, LAYOUT, ETC., OUR BEST JUDGMENT WILL BE USED.
Special Quotations: We will be glad to submit special quotations promptly for quantities above those listed on price schedules, special packaging or items other than those listed in the catalog. 144 minimum for items not listed in catalog.
Trademarks: Any material or other copy submitted by you or your customer for use by Allen ColorCraft in producing an order will be accepted by Allen ColorCraft as being submitted in full compliance with all laws regarding copyright, trademark, service mark, patent, right of privacy or a similar type of protection. You and your customer agree that by submitting such material or copy for our use in producing an order, these laws will not be violated and Allen ColorCraft disclaims all liability for compliance with these laws. You and your customer agree to hold Allen ColorCraft harmless for any damages, costs and/or expenses arising under these laws as a consequence of our use of said material or other copy.
Union Bug: Available upon request. Must imprint in the design area.
(Must be at least 3/8")
Drop Shipments or Split Shipments: There is a $10.00(G) charge for each additional address beyond the first one.
Foreign Shipments: There will be a charge of $40.00 (G) for foreign shipment, Including APO addresses.
Freight Claims: Allen ColorCraft is not responsible for delays or breakage en route. Every carton leaving our plant is inspected and has a clear bill of lading signed by the transportation company. All merchandise should be inspected by the consignee upon arrival, max. 15 days. Title to the goods passes to the consignee at the F.O.B. point.
Freight Rates: Quoted freight costs are ESTIMATES only, based on circumstances at the time of request. Final invoiced costs are determined by carrier’s rates, to include fluctuating fuel surcharges, and any changes that are made.
Freight/shipments: Shipments will be made F.O.B. Southwestern Ohio unless otherwise specified. We will always try to allow ample time for transportation. Unless specific routing is stated, we will ship via routing as we deem best. NO C.O.D. SHIPMENT ORDERS WILL BE ACCEPTED.
Individual Mailing: $1.75(G) per item, for shipments to any of the 50 states (and $3.00(G) per item, for export shipments) plus actual postage. CUSTOMER MUST SUPPLY TYPED LABELS WITH ZIP CODE AND A DUPLICATE LIST BEFORE ORDER CAN GO INTO PRODUCTION.
Inside Delivery: Deliveries beyond the buyers loading dock are subject to additional charges and will only be done at the customer’s risk. Inside delivery will incur additional delivery charges.
Shipping Cartons and Mailers: Standard packaging and shipping weights for all items are listed on item page. Mailing cartons or mailers are suitable for mailing and have been thoroughly tested for durability.
Speed Service: 1 color imprint shipped in 3 business days to include art preparation. 2 color imprint shipped in 4 business days to include art preparation. Add 15% rush charge to item, minimum of $31.25(G) per order. 1 day service available on select items. Add 30% rush charge to item, minimum of $62.50(G) per order. Certain restrictions may apply. STOCK INK COLORS ONLY
Third Party Shipping:If you elect to use your own shipping account, you will be responsible for working with the freight company. We are not responsible for damages and shipments not arriving on time. A third party/collect handling charge of $12.50(G) will be invoiced for each address.
UPS, Fed Ex and Parcel Post Shipments: Most items ship by dimensional weights, check with factory.
Due to the extra packaging for consolidation and protection of product that we must provide, all shipments will be charged a $6.60(G) per master carton handling charge. These shipments may be packed 24 or 36 per carton depending on size of item.
IN THE EVENT YOU DECLINE THE USE OF OUR RECOMMENDED PACKAGING FOR MUGS OR STEMWARE, IT IS UNDERSTOOD THAT COLOR CRAFT IS NOT RESPONSIBLE FOR ANY BREAKAGE CLAIMS. NOTE: Factory recommends shipment by motor freight when weight exceeds 500 lbs. per shipment.
Color Craft Accepts American Express, Visa, MasterCard And Discover Card.
Prices Subject To Change Without Notice.